WordPress Support Plan: Terms & Conditions

Scope of Support

The WordPress Support Plan includes the following services:

  • WordPress Core Updates: Keeping your WordPress installation up to date.
  • Plugin and Theme Updates: Regular updates to ensure compatibility and security.
  • Security Monitoring: 24/7 monitoring and scans to address potential risks.
  • Weekly Backups: Automated backups of your site files and database.
  • Basic Content Updates: Assistance with small content changes and formatting adjustments.
  • eCommerce Support: Troubleshooting and assistance with eCommerce functionality.
  • Phone and Email Support: Ongoing WordPress support from a UK-based specialist.

What is Not Covered

  • Full website redesigns or large-scale development projects.
  • Custom plugin or theme development not included in this plan.
  • Recovery from hacking or malware (unless additional security measures are requested).
  • Urgent or out-of-hours support (available at an additional cost).

Response Times

I strive to respond to all support requests within 24-48 business hours. General support enquiries should be emailed to support@wpmad.com.

For any urgent issues, please contact me directly at mat@wpmad.com or via phone on 07756 624 286. Urgent support outside of regular hours may incur additional fees.

Out of Hours / Urgent Support

Support requests outside of standard business hours (9:00am – 5:00pm, Monday to Friday) are subject to an out-of-hours rate of £60/hour. I will confirm availability and costs before proceeding with urgent work.

Turnaround Times

Standard requests are typically completed within 2-3 business days, depending on the complexity of the issue. I will notify you if additional time is required.

Billing

Support plans are billed monthly, starting from the date of signup. Any additional work outside the scope of the plan will be charged at a discounted rate of £30/hour, instead of my usual rate of £40/hour.

Stress-Free WordPress Support is Just a Click Away!

From regular updates to security monitoring, keep your WordPress site in peak condition with hassle-free support from an experienced UK-based specialist.